> For the complete documentation index, see [llms.txt](https://timechain.gitbook.io/neucron/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://timechain.gitbook.io/neucron/api-references/support.md).

# Support

Support tickets — create, update, and reply in a thread.

* List / create tickets
* Details, updates, replies

## List Support Tickets

> List support requests for the current user.

```json
{"openapi":"3.0.3","info":{"title":"Neucron API Documentation","version":"1.0.0"},"tags":[{"name":"Support","description":"Support tickets — create, update, and reply in a thread.\n\n- List / create tickets\n- Details, updates, replies"}],"servers":[{"url":"https://dev.neucron.io","description":"Development"},{"url":"https://api.neucron.io","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Access token from `POST /auth/login` or `POST /auth/signup`. Also send header `X-Identifier: NEUCRON`. For business APIs, include `X-Neucron-Business-ID`."}}},"paths":{"/support/requests":{"get":{"tags":["Support"],"summary":"List Support Tickets","description":"List support requests for the current user.","operationId":"support_list_support_tickets","responses":{"200":{"description":"200 OK — Request completed successfully.","content":{"application/json":{"schema":{"type":"array","items":{"type":"object","additionalProperties":true}}}}},"400":{"description":"400 Bad Request — Invalid or missing parameters."},"401":{"description":"401 Unauthorized — Missing or invalid authentication."},"403":{"description":"403 Forbidden — Insufficient permissions."},"404":{"description":"404 Not Found — Resource does not exist."},"409":{"description":"409 Conflict — Resource conflict (e.g. duplicate)."},"500":{"description":"500 Internal Server Error — Server-side failure."}},"parameters":[{"name":"X-Identifier","in":"header","required":true,"description":"Platform identifier. Use `NEUCRON`.","schema":{"type":"string"}},{"name":"X-Neucron-Business-ID","in":"header","required":false,"description":"Active business context. Required for business-scoped operations.","schema":{"type":"string"}}]}}}}
```

## Get Support Ticket

> Get ticket details.

```json
{"openapi":"3.0.3","info":{"title":"Neucron API Documentation","version":"1.0.0"},"tags":[{"name":"Support","description":"Support tickets — create, update, and reply in a thread.\n\n- List / create tickets\n- Details, updates, replies"}],"servers":[{"url":"https://dev.neucron.io","description":"Development"},{"url":"https://api.neucron.io","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Access token from `POST /auth/login` or `POST /auth/signup`. Also send header `X-Identifier: NEUCRON`. For business APIs, include `X-Neucron-Business-ID`."}}},"paths":{"/support/request":{"get":{"tags":["Support"],"summary":"Get Support Ticket","description":"Get ticket details.","operationId":"support_get_support_ticket","responses":{"200":{"description":"200 OK — Request completed successfully.","content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"400":{"description":"400 Bad Request — Invalid or missing parameters."},"401":{"description":"401 Unauthorized — Missing or invalid authentication."},"403":{"description":"403 Forbidden — Insufficient permissions."},"404":{"description":"404 Not Found — Resource does not exist."},"409":{"description":"409 Conflict — Resource conflict (e.g. duplicate)."},"500":{"description":"500 Internal Server Error — Server-side failure."}},"parameters":[{"name":"requestID","in":"query","required":true,"description":"Ticket / request ID.","schema":{"type":"string"}},{"name":"X-Identifier","in":"header","required":true,"description":"Platform identifier. Use `NEUCRON`.","schema":{"type":"string"}},{"name":"X-Neucron-Business-ID","in":"header","required":false,"description":"Active business context. Required for business-scoped operations.","schema":{"type":"string"}}]}}}}
```

## Create Support Ticket

> Create a new support ticket.

```json
{"openapi":"3.0.3","info":{"title":"Neucron API Documentation","version":"1.0.0"},"tags":[{"name":"Support","description":"Support tickets — create, update, and reply in a thread.\n\n- List / create tickets\n- Details, updates, replies"}],"servers":[{"url":"https://dev.neucron.io","description":"Development"},{"url":"https://api.neucron.io","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Access token from `POST /auth/login` or `POST /auth/signup`. Also send header `X-Identifier: NEUCRON`. For business APIs, include `X-Neucron-Business-ID`."}}},"paths":{"/support/request":{"post":{"tags":["Support"],"summary":"Create Support Ticket","description":"Create a new support ticket.","operationId":"support_create_support_ticket","responses":{"200":{"description":"200 OK — Request completed successfully.","content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"400":{"description":"400 Bad Request — Invalid or missing parameters."},"401":{"description":"401 Unauthorized — Missing or invalid authentication."},"403":{"description":"403 Forbidden — Insufficient permissions."},"404":{"description":"404 Not Found — Resource does not exist."},"409":{"description":"409 Conflict — Resource conflict (e.g. duplicate)."},"500":{"description":"500 Internal Server Error — Server-side failure."}},"parameters":[{"name":"X-Identifier","in":"header","required":true,"description":"Platform identifier. Use `NEUCRON`.","schema":{"type":"string"}},{"name":"X-Neucron-Business-ID","in":"header","required":false,"description":"Active business context. Required for business-scoped operations.","schema":{"type":"string"}}],"requestBody":{"required":true,"description":"Request body (`application/json`)","content":{"application/json":{"schema":{"type":"object","properties":{"ticket":{"type":"object","additionalProperties":true,"description":"Subject, description, category, etc."}},"required":["ticket"]}}}}}}}}
```

## Update Support Ticket

> Update a support ticket.

```json
{"openapi":"3.0.3","info":{"title":"Neucron API Documentation","version":"1.0.0"},"tags":[{"name":"Support","description":"Support tickets — create, update, and reply in a thread.\n\n- List / create tickets\n- Details, updates, replies"}],"servers":[{"url":"https://dev.neucron.io","description":"Development"},{"url":"https://api.neucron.io","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Access token from `POST /auth/login` or `POST /auth/signup`. Also send header `X-Identifier: NEUCRON`. For business APIs, include `X-Neucron-Business-ID`."}}},"paths":{"/support/request/{ticketId}":{"put":{"tags":["Support"],"summary":"Update Support Ticket","description":"Update a support ticket.","operationId":"support_update_support_ticket","responses":{"200":{"description":"200 OK — Request completed successfully.","content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"400":{"description":"400 Bad Request — Invalid or missing parameters."},"401":{"description":"401 Unauthorized — Missing or invalid authentication."},"403":{"description":"403 Forbidden — Insufficient permissions."},"404":{"description":"404 Not Found — Resource does not exist."},"409":{"description":"409 Conflict — Resource conflict (e.g. duplicate)."},"500":{"description":"500 Internal Server Error — Server-side failure."}},"parameters":[{"name":"ticketId","in":"path","required":true,"description":"Ticket ID.","schema":{"type":"string"}},{"name":"X-Identifier","in":"header","required":true,"description":"Platform identifier. Use `NEUCRON`.","schema":{"type":"string"}},{"name":"X-Neucron-Business-ID","in":"header","required":false,"description":"Active business context. Required for business-scoped operations.","schema":{"type":"string"}}],"requestBody":{"required":true,"description":"Request body (`application/json`)","content":{"application/json":{"schema":{"type":"object","properties":{"ticket":{"type":"object","additionalProperties":true,"description":"Fields to update."}},"required":["ticket"]}}}}}}}}
```

## Add Ticket Reply

> Add a reply to a support ticket thread.

```json
{"openapi":"3.0.3","info":{"title":"Neucron API Documentation","version":"1.0.0"},"tags":[{"name":"Support","description":"Support tickets — create, update, and reply in a thread.\n\n- List / create tickets\n- Details, updates, replies"}],"servers":[{"url":"https://dev.neucron.io","description":"Development"},{"url":"https://api.neucron.io","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","bearerFormat":"JWT","description":"Access token from `POST /auth/login` or `POST /auth/signup`. Also send header `X-Identifier: NEUCRON`. For business APIs, include `X-Neucron-Business-ID`."}}},"paths":{"/support/tickets/{ticketId}/replies":{"post":{"tags":["Support"],"summary":"Add Ticket Reply","description":"Add a reply to a support ticket thread.","operationId":"support_add_ticket_reply","responses":{"200":{"description":"200 OK — Request completed successfully.","content":{"application/json":{"schema":{"type":"object","additionalProperties":true}}}},"400":{"description":"400 Bad Request — Invalid or missing parameters."},"401":{"description":"401 Unauthorized — Missing or invalid authentication."},"403":{"description":"403 Forbidden — Insufficient permissions."},"404":{"description":"404 Not Found — Resource does not exist."},"409":{"description":"409 Conflict — Resource conflict (e.g. duplicate)."},"500":{"description":"500 Internal Server Error — Server-side failure."}},"parameters":[{"name":"ticketId","in":"path","required":true,"description":"Ticket ID.","schema":{"type":"string"}},{"name":"X-Identifier","in":"header","required":true,"description":"Platform identifier. Use `NEUCRON`.","schema":{"type":"string"}},{"name":"X-Neucron-Business-ID","in":"header","required":false,"description":"Active business context. Required for business-scoped operations.","schema":{"type":"string"}}],"requestBody":{"required":true,"description":"Request body (`application/json`)","content":{"application/json":{"schema":{"type":"object","properties":{"reply":{"type":"object","additionalProperties":true,"description":"Reply payload."}},"required":["reply"]}}}}}}}}
```